Refund policy

Customized Refund Policy for PurCafe Luxe

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us first at support@purcafeluxe.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Fees: Please note that customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect. Return shipping costs are non-refundable.

Damaged, Defective, or Wrong Items

Please inspect your order upon reception and contact us immediately at support@purcafeluxe.com if the item is defective, damaged, or if you receive the wrong item.

Please include:

  1. Your order number
  2. A clear photo or short video showing the issue

Once verified, we will gladly send out a free replacement or process a full refund without requiring you to ship the damaged item back.

Non-Returnable Items / Exceptions

Certain types of items cannot be returned:

  • Perishable goods or personal care goods (e.g., opened pet hygiene products)
  • Gift cards
  • Clearance or sale items marked as final sale

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.